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Accident Protection Terms & Conditions

What's covered under OTTASILVER's accident protection?

  • Comprehensive Accident Coverage: Rest easy knowing OTTASILVER offers a straightforward coverage that protects your jewelry from accidental damage, both functional and aesthetic.
  • Gift-Friendly: The protection plan is fully transferable with gifts. Perfect for when you gift our exceptional jewelry pieces.
  • Risk-Free: If you change your mind, simply opt-out within the first 30 days for a full refund.
  • Complimentary Shipping: Should the need arise, we cover the shipping costs for the replacement piece, ensuring a hassle-free experience.
  • Priority Support: Choose OTTASILVER and always be treated as a priority. Our team is dedicated to assisting you quickly and efficiently.

Scope of Protection

Our accident protection plan covers damages that could compromise the beauty and function of your jewelry, including but not limited to:

  • Scratches or dents on metal surfaces
  • Broken or malfunctioning clasps
  • Gemstones that are chipped or dislodged
  • Water-associated damages
  • Tarnishing or discoloration
  • Damage to intricate detailing
  • Snapped or weakened chains

Initiating a Claim

  • 1. Begin your claim online here and let our team guide you.
  • 2. Our claim process is designed to be swift, straightforward, and digital.
  • 3. Have your order reference and clear photographs of the damaged jewelry ready.
  • 4. Typically, claims are reviewed and approved within 2-3 working days.
  • 5. If we determine a repair isn't possible, we'll arrange a replacement or reimburse local repair costs.
  • 6. You'll receive consistent email updates once your claim has been lodged.

Need Assistance?

For further clarity, peruse our FAQs or drop an email to [email protected]. Our customer experience managers are dedicated to ensuring your satisfaction.

Frequently Asked Questions (FAQs)

Does OTTASILVER's accident protection cover replacements too?

No. This protection is specific to the original jewelry piece. Upon replacing or repairing, you'll have the option to secure a new accident protection plan for the new item.

I'm buying multiple pieces. Can I protect just one?

OTTASILVER's accident protection extends to all eligible jewelry pieces in your order. We currently don't offer individual plans for single items within one purchase. For distinct coverage, consider making separate purchases or liaise with our team for other solutions.

Which jewelry items fall under the protection?

At present, OTTASILVER offers accident protection predominantly for our core jewelry range. Certain accessories or limited-edition pieces might be excluded. Please check product descriptions or contact our team for specific details.

When does my protection begin?

Your jewelry is protected from the day of purchase, with coverage lasting for 24 months.

How does the warranty differ from the accident protection?

OTTASILVER's warranty addresses potential manufacturing defects. On the other hand, accident protection safeguards your jewelry against wear and tear or accidental damages. Essentially, our warranty is a commitment to the craftsmanship, while accident protection offers peace of mind against unforeseen mishaps.

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